Contact information
Email us at info@gwmaccessories.store and we reply within one business day.
Whether you need a fitment check before ordering, help with an existing order, or a wholesale quote, one address reaches us all.
Before you email, tell us this
For fitment questions, four details let us answer properly the first time:
- Model (Tank 300, Haval H6, Cannon, Ora, and so on)
- Variant or trim (Lux, Ultra, HEV, PHEV)
- Build year
- Country you are in
That last one matters more than people expect. GWM sells the same vehicle with different equipment, and sometimes different names, in different markets. Your country tells us which version you actually have.
For order questions, include your order number and we can pull it up immediately.
What we can help with
| You need | What happens |
|---|---|
| Fitment check | We check your model against the factory documentation and tell you honestly, including when we do not have the right part |
| Order status | We look up your tracking and chase the carrier if needed |
| Damaged or wrong item | Send photos of the item and the outer box, and we fix it at our cost |
| Returns and refunds | We issue a return authorisation and the correct address for your region |
| Wholesale and trade | Tell us your business, market and the models you serve |
| Product suggestions | If we do not stock something for your GWM, tell us. We add models as demand grows |
Response times
- General questions: within one business day
- Order and delivery issues: within one business day, usually faster
- Formal data requests under privacy law: within 30 days
We answer Monday to Friday. Messages sent over a weekend or public holiday are picked up the next working day.
Ask us before you buy
This is worth saying plainly: we would rather answer a fitment question and lose the sale than ship you a part that does not fit.
If you are unsure whether something suits your vehicle, ask first. It takes us a few minutes to check the documentation, and it saves you a return.
One address, real people
Email: info@gwmaccessories.store
Every message goes to the people who actually run the store and know the products. You will not get a chatbot, a ticket number, or a copy-paste reply that ignores your question.
If your question is technical and we do not know the answer, we will tell you that too, and point you to the source that does.
Useful pages
- Shipping Policy for delivery times and tracking
- Refund and Returns Policy for returns, refunds and damaged items
- Guides for specifications, comparisons and fitment advice
- About Us for how we source and verify what we sell