Frequently Asked Questions
verything customers ask most, answered directly. If your question is not here, email info@gwmaccessories.store and we reply within one business day.
Fitment
How do I know a part fits my vehicle? Every listing names one specific model, and each is checked against official GWM owner's manuals and specifications before it goes on sale. If you are unsure, email us your model, variant, build year and country, and we will confirm it before you order.
What if it does not fit? We pay the return shipping and refund you in full. That is our Fitment Guarantee, and it applies whenever the part does not fit the model listed.
Why do you need to know my country? GWM sells the same vehicle with different equipment, and sometimes different names, in different markets. The ute sold as the Cannon in Australia is the Poer in Thailand and the P-Series in South Africa. Your country tells us which version you actually have.
Does the variant matter, or just the model? It matters. A Haval H6 GT has a different roofline and boot aperture to the standard H6. A Tank 500 HEV seats seven while the PHEV seats five. Those differences change roof, cargo and seat-cover fitment completely.
Will accessories from another GWM model fit mine? Usually not. Boot shapes, mounting points and seat layouts differ between models and often between variants of the same model. We list one model per product for exactly this reason.
My model is not listed on your site. Can you get parts for it? Ask us. We add models as demand grows, and we would rather source the right part than sell you a near-enough one.
Hybrid and electric vehicles
Can I fit accessories to a hybrid or electric GWM? Yes. The cabin, seats, paint and factory roof mounts are all safe areas. The boot, underbody and 12-volt wiring need model-specific products, and the high-voltage system is off limits to everyone but an authorised service centre.
Why do hybrid accessories need extra checks? Hybrids carry a high-voltage harness, a traction battery, a motor controller and a DC/DC converter. GWM's manuals state that these components, and any orange cables, must never be touched, removed or replaced by owners.
Can I hardwire a dash cam in a hybrid? Yes, to the 12-volt system only, using a fused hardwire kit, ideally fitted professionally. Never tap into high-voltage wiring, and avoid splice-in installs.
Will fitting accessories void my vehicle warranty? Bolt-on, no-drill accessories designed for your model generally do not. However, GWM's documentation states that modifying a vehicle with non-authentic products, or altering electronics, wiring or software, may affect safety and fall outside warranty cover. That is why we range bolt-on products only and refuse anything requiring factory wiring changes.
Why does the boot liner matter more on a hybrid? On several GWM hybrids, the high-voltage battery safety switch sits behind a trim panel in the luggage area. A generic boot tub can bury that access panel, which technicians need to reach during servicing.
Products
Are your parts genuine or aftermarket? Both, and each listing states which. Where a part is genuine manufacturer equipment, we say so. Where it is quality aftermarket, we name the maker.
Do you sell counterfeit or copy products? No. Everything is sourced from the manufacturer or an authorised distributor. If we cannot trace a product to its maker, it does not enter the range.
Are you an official GWM dealer? No. We are an independent aftermarket retailer, not affiliated with or endorsed by Great Wall Motor. If you need genuine parts supplied under a manufacturer warranty, contact an authorised dealership.
Do your products come with a warranty? Products carry the manufacturer's warranty where one applies, and we help you claim it rather than leaving you to deal with the maker alone.
Ordering and shipping
How much is shipping? Free, worldwide, with no minimum spend and nothing added at checkout.
How long will my order take? We pack within 1 to 3 business days, then transit is usually 5 to 10 business days depending on your country. Full estimates by region are in our Shipping Policy.
Do you ship to my country? We ship worldwide. If checkout will not accept your address, email us and we will sort it out.
Will I get tracking? Yes, on every order. You receive a dispatch email with the carrier name and tracking number the day your parcel leaves us.
Will I pay import duty or tax? Possibly, depending on your country. Import charges are set by your government, collected by the carrier, and paid by the recipient. We declare every shipment accurately and cannot mark orders as gifts.
My tracking has not updated for days. Is my parcel lost? Usually not. Missed scans are common during international handovers. If nothing moves for five business days, email us and we will chase the carrier.
Why did my order arrive in two parcels? Items stored in different locations ship separately. Each parcel has its own tracking, and you are never charged extra.
Returns and refunds
What is your returns policy? Thirty days from delivery to request a return. Items must be unfitted, uninstalled and in original packaging.
Who pays return shipping? We do when the fault or error is ours: faulty items, damage, wrong parts, or a part that does not fit the model listed. You cover return postage if you ordered the wrong model or changed your mind.
Can I return a part I have already fitted? No. Once a part has been installed, drilled, trimmed or wired in, it cannot be resold. Please test-fit carefully and stop if something does not sit correctly.
My item arrived damaged. What do I do? Photograph the item and the outer box before throwing any packaging away, then email us. Carriers require box photos for a claim. We replace or refund in full.
How long do refunds take? Within 10 business days of your return arriving, back to your original payment method. Your bank may take a few extra days to post it.
Getting help
How do I contact you? Email info@gwmaccessories.store. Every message reaches the people who run the store, not a chatbot.
How quickly do you reply? Within one business day for general and order questions. We answer Monday to Friday.
Can you help me choose the right accessory? Yes, and we would rather answer a fitment question and lose a sale than ship you a part that does not fit. Tell us your model, variant, year, country and what you are trying to achieve.